Frequently Asked Questions
Everything you need to know about bringing White Donkey quality into your home.
What is the typical shipping time for furniture and decor?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, White Donkey ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home goods during transit.
What is your return policy for home textiles and furniture?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that custom-made pieces are final sale.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress in real-time.
Are your products sustainably sourced?
Yes, we prioritize artisans and manufacturers who use sustainable materials such as reclaimed wood, organic cotton, and eco-friendly dyes to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger furniture purchases.