Returns & Exchanges
At White Donkey, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all eligible furniture and decor. If your purchase isn't the perfect fit, we are here to help you find a solution that makes your space feel complete.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Prepare Your Package
Carefully pack your items in their original White Donkey packaging, ensuring that all hardware, tags, and assembly instructions are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided in your email and drop the package off at any authorized courier location or schedule a home pickup for larger furniture pieces.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing